Get in touch

Your account, billing or membership

All account questions are handled through the help centre in the members area. That includes payments, renewals, refunds, changing your details and deleting your account. Having your username and the email address you joined with to hand will speed things up.

You can do two things yourself straight away: cancel renewal under Settings > Billing, and delete your account by choosing your avatar, then Settings > Delete Account. If you can't sign in, start with sign-in help.

Reporting a member or a message

If a profile or message worries you, sign in, open the help centre and send the member's username, what they said or asked for, and when. Don't send them money or personal details in the meantime.

If you have already lost money, ring your bank first, then report it: Report Fraud on 0300 123 2040 in England, Wales and Northern Ireland, or Police Scotland on 101. The safety guide lists contacts for the US, Canada and Australia too.

A mistake on this website

If a phone number, opening time, group or fact on one of our pages is wrong or out of date, tell us through the same help centre, with the page address and the correction. Our editorial policy explains how we handle corrections.